General:
We strive to keep our properties in excellent condition. Guests are
responsible for any damage or missing/broken items occurring during their stay.
We cannot be responsible for any malfunctions or failures beyond our
reasonable control. There are no refunds for such occurrences as
utility, appliance or any other malfunction, failure or event. It may
be necessary for management to enter the premises for maintenance.
Management will attempt to notify guests on such occasions.
Reservations:
Advanced reservations are suggested as we have many repeat guests.
A 50% deposit is required within one week from the date of reservation.
If a remittance is not received within the specified time frame, the reservation
may be cancelled. The balance is due 2 weeks prior to arrival.
A $200 security deposit may be required. The security deposit will be
returned after it is determined that there are no guest related damages or charges.
Payment:
Sorry, no credit cards. Payment may be made by personal/business
check, money order, traveler's check, PayPal or cash.
Cancellation:
If cancellation is necessary, deposits will be refunded with either 30 days
notice or if the Villa can be rented for the same time frame.
There will be no partial refunds. There is a $35 cancellation charge.
Check In/Out Times:
Standard check in time is from 3pm to 6pm. Late arrivals can be
arranged. Early arrivals may be possible. Check out time
is 11am. There are no refunds for early departure.
Telephone:
Use a credit card or call collect when practical. If a guest must
use the phone for other than a local call, please leave an appropriate
amount. Guests will be billed for all toll calls.
Note that most calls outside of Maggie and Waynesville are toll calls.
Furnishings:
Do not move furnishings or decorations. Twin beds may be placed
together as long as they are returned to their original positions before
departure.
Pets:
Well behaved pets are welcome at a nominal additional charge.
Guests are responsible for pickup and disposal of litter.
Smoking:
Smoking is not permitted inside the house. Ash trays are available,
however we ask that our smoking guests go outside. Please do not
discard tobacco products on the grounds.
Trash:
Put all trash in outside barrels. Please empty all liquid containers
before placing in trash barrels.
Discard or take all remaining food products. Please do not litter the
grounds.
Other fees:
There are no separate cleaning, reservation or other fees.
Firewood:
Firewood, with starter logs, will be available from September to March and
will be provided at our current cost. Please request when making
reservation.
Policies and Guest Information